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This is undoubtedly an extraordinary period and, over the past few months, an increasingly challenging time for dioceses and parishes. Among the common challenges facing the Church include: reductions in weekly offertory, difficulty in administering gift collections, and uncertainty about how best to communicate with parishioners.

These five steps can be put into action now to address your immediate funding concerns:

1. Communication

Increase communication with parishioners using:

  • The parish website and newsletter (hardcopy or e-newsletter)
  • At-Mass announcements (if Mass is being live-streamed)
  • A short on-line video from the parish priest or bishop
  • A letter/email to each parishioner, checking on their safety, sharing news on special measures in place to support parishioners, requesting their prayers, and asking for consideration (if they can) of continued weekly giving. Include a link to donate on-line
  • Telephone calls to parishioners (a parish may do this in batches or request volunteers to help) with the above message
2. Calls to Action

Across all channels, include ‘calls to action,’ on the parish website and perhaps in the newsletter, include a letter from the parish priest seeking participation in a few different ways:

  • Completing a prayer card
  • Submitting a note of appreciation for someone
  • Volunteering to ‘phone a fellow parishioner
  • If appropriate now, continuing to donate
3. Rationale for Giving

Communicate the strong rationale for giving.

  • Share the impact of continuing one’s regular offertory
  • Where relevant, emphasise the importance of Easter collections to priests and their congregations
4. Giving Options

Ensure that parishioners are aware of their giving options which may include:

  • Envelope collection (reference box locations)
  • Online – make the online button easy to find and use, and include a link in all communications
5. Special Updates

Consider a fortnightly update delivered by the parish priest or bishop – this could be done via social media, video conferencing etc to share:

  • Positive news about parish support groups
  • Ways in which others can help
  • Stories of hope and courage

CCS recently hosted a webinar discussing these tactics, as well as additional practical strategies for navigating the current situation.  You may be interested in listening to this complimentary webinar recording titled, Responding to COVID-19: Supporting Parishes & Dioceses. The recording and slides from the presentation are now available here.

CCS will continue to offer our perspectives and lessons learned from over seven decades of nonprofit advisory leadership. To access more tools that provide best practices and optimal strategies to help your organisation build a path forward through this crisis: visit our Resources for COVID-19 page.

In these uncertain times, your governing board must be the guiding light for your entire organization and its mission. By now your committed leaders, with their diverse set of skills, have assessed the current financial position, taken stock of the morale of your staff, and helped reach out to critical supporters.

Now is the time to spend energy and resources on the long-term vision. It’s imperative to complete this process with accountability, transparency, and excellence. The goal here is to meet certain benchmarks and evaluate four important factors: Finance, Programs, Personnel, and Board Recruitment. In this post, we detail questions your board should be asking as well as the action steps needed to follow through on strategies.

Finance

The financial health of your organization is paramount right now and in the immediate future. If you are in the middle of a capital campaign, you are steps ahead of other charitable organizations who are not being active during this time. You have confidence that the current campaign will have transformational impact to the mission you serve, and you are showing that confidence by staying the course. This is the right approach as it has been proven during times of crisis that the organizations that continue pressing forward find success while those who pause fall way behind.

There will be surprises of course as the financial situations of individuals and corporations are in flux. For this reason, development leadership and your board should remain flexible when it comes to planning. You built this campaign for specific needs – pandemic or not. Your plan is to fulfill each of the parts that build your case for support. However, flexibility means asking (and having your board members ask) difficult questions. This will prepare you to navigate potentially different outcomes in the months and years ahead. Regardless of the status of your campaign or other major fundraising efforts, you will have new challenges and those will cost both money and resources. Taking stock of your current plans now will help you greatly down the road.

Questions for your board members to ask: Has our redemption rate remained steady? What have we learned from our closest supporters? 

Action steps for the board: Board members should be calling people who have committed pledges or are usual annual donors during this time. They should be checking in with them, asking them how they are doing during this challenging time, and as always, thanking them for their support. It is also important for board members to update donors on what is going on in the organization. Afterall, board members and donors are peers, and as the most important ambassadors of the mission, board members should speak to donors openly about any concerns or new opportunities. The financial health of the organization needs to be checked on regularly as it is the foundation of any strategic planning process. Let your board members drive this process.

Programs

The world has changed. Not just in the past month, but the new normal will mean new information and experiences. It’s important that your organization take an immediate look at the effectiveness of your different programs as well as the potential long-term view of their impact.

Questions for your board members to ask: Do our current programs meet all of the needs of those we serve? If not, why not? Is it a lack of resources? Are we seeing an increase of services, and do we anticipate that this level cannot sustain itself by say, the end of the year?

Action steps for the board: During this time, board members should be talking to staff members on the front lines and should focus on areas of need and opportunity. They should also talk to other organizations in your space to find out where they are, and how their activity relates to your organization. For example, where can your organization potentially pool resources with others? Are there possible merger opportunities to explore? What could be learned from a deep dive audit of your programs?

Personnel

This is a time to take stock of your human resources and how well they serve your most important assets. There will be a new set of expectations and standards in keeping everyone safe, motivated, and focused once we return to our offices.

Questions for board members to ask: What needs to be done when the “all clear” is given? What protections are we covering for workers? Do we need to look at health insurance changes? What does the pay structure look like? 

Action steps for the board: Board members should be allocating more resources to ensure that staff know they are supported and valued. They should explain that any changes in programs are helpful for long-term positive impacts. Your organization may be looking at a leaner structure going forward, so it is imperative that your board members remain positive about what the development team—regardless of size—can still accomplish together.

Board Recruitment

Every board has members who aren’t actively engaged. During this time, leaders rise. Take notice of people within your organization who are leading and tap into that energy. Do not allow your board to become a weak link to achieving your mission.

Questions for your board members to ask: Knowing your gaps, where can we recruit to have those gaps filled? How can we balance the need of funding vs the need of having expertise in certain areas?

Action steps for the board: Have your board secure the three areas mentioned before first – as best they can at this time. Then make sure each board member has a prepared plan to speak to and bring on board the people who will make you a stronger, more impactful organization. The board needs to be diligent and intentional over the course of the next three to six months to ensure the viability of your organization for years to come.

First Steps

Helping to define roles for each board member is paramount. Depending on their meeting schedules, ask each board lead for a status update once a week until your next board meeting so you all remain on the same page. The full board meeting should then focus on clarifications and next steps, so you don’t spend too long on brainstorming. Defining clear roles and making sure everyone understands your main objectives should also happen well before the meeting, so it remains as productive as possible.

Finally, it’s important to remember that being strategic is all about being thoughtful. Be empathetic to each board member’s needs as well as understanding of the current and future challenges presented by this crisis. From there, the most important thing to focus on is aligning the individual priorities of each board member with the overall mission of your organization.

Concerns about the impact of Coronavirus (COVID-19) underscore the nonprofit sector’s vital leadership role in the welfare of our communities. At CCS Fundraising, our primary interest lies with the health and safety of our people, our nonprofit partners, and those at greatest risk.

We understand that many nonprofit organisations are seeking guidance on how to proceed during this time of uncertainty. CCS has extensive experience over the past 70 years in periods of crisis, economic stress, and natural disasters.

There are several lessons we have garnered through such events. These focus on the importance of continuous communication and engagement with stakeholders, prudent adjustments to short-term fundraising activities, and a commitment to staying the course of an organisation’s overall fundraising plans. Strong leadership and resilience have helped to persevere through challenging times. Nonprofit groups have achieved success through flexibility, creativity, and resolve.

In light of the current and rapidly evolving circumstances, CCS offers the following general principles and specific guidelines around fundraising efforts:

  • Increase communication: Keep your stakeholders fully informed and deeply engaged at this time. Donors and stakeholders are interested in how organisations are affected by the current situation, and what actions are being taken.
  • Avoid wholesale cancellation of fundraising plans: Adhere to your general fundraising plans and strategies, with reasonable adjustments to your day-to-day meetings, events, and activities, depending on your local circumstances.
  • Reaffirm your mission: Continuously remind donors of the impact of your work. If you have a special role to play in the current public health issue, explain it.
  • Develop a short-term plan: Create a plan of action, including a communications one over the next several weeks, featuring an outreach initiative of personal calls and emails to key donors and friends.
  • Leverage technology: Find ways to more effectively incorporate video conferencing, podcasts, or virtual briefings that make meetings more dynamic and create more personal experiences regardless of distance. Consider how social media or other virtual platforms can serve as temporary alternatives to in-person convenings.
  • Motivate: Redouble efforts to help motivate development staff, administrative leadership, and board members/trustees by reminding them of the resilience of philanthropy in difficult times. Donors who feel engaged and connected will continue to support their beloved institutions, especially in times of crisis.
  • Share philanthropic information: Circulate the latest philanthropic information to both motivate leadership and temper expectations.
  • Consider special briefings: Host a series of teleconference briefings with stakeholders on issues pertinent to the current situation. Donors and constituents are interested in knowing how a nonprofit is responding to the current situation: whether classes, events, services, or performances are being altered or cancelled; how employees are being cared-for; how operations are affected; if any new services or programmes are being initiated in response to current circumstances.
  • Show empathy and concern for your stakeholders: We are all impacted at this time. Giving is a two-way street and donors want to know that you value them and are concerned about their welfare. Offer any resources that might be helpful to your stakeholders at this time.

In challenging times, those nonprofit organisations that stay the course and engage extensively with their stakeholders emerge successfully. These periods offer an opportunity for nonprofits to demonstrate their relevance and cement their relationships with their donors and friends. Donors look to these organisations as vital resources. In the past, those donors who stopped supporting specific nonprofits during or after a crisis did so primarily because they no longer felt connected to them.

The last point is particularly significant, as it may feel like now is a moment to pause or delay your activity. It is very important to note that in previous downturns, those who continued to push forward in their efforts ultimately succeeded, and those who took a step back lost ground.

Thank you for all that you do to strengthen our communities and improve our world. We hope these basic principles, gleaned though many years of experience and periods of uncertainty, are helpful as you carefully navigate your development and fundraising activity in the coming months.

In light of GivingTuesday’s recent announcement of #GivingTuesdayNow—an event they are describing as a “day of giving, generosity, and unity” slated for May 5—we offer immediate steps to raise awareness and funds for your cause.

The purpose of participating in a giving day is to offer new and established donors a special reason to engage with your cause. Getting involved in giving days is essential, as they are increasing in popularity year after year. For example, #GivingTuesday, the best-known giving day that takes place annually on the Tuesday after Thanksgiving, is growing exponentially. According to the NonProfit Times, #GivingTuesday raised a total of $511 million online in the United States. This was an increase of over $100 million from 2018, an increase of nearly 28 percent.

When mapping out your plan for May 5, it is important to consider that the organizations that succeed on giving days have robust strategies that align closely with their wider institutional goals. We typically advise our clients to plan for Giving Days six months in advance, but with May 5 right around the corner, here are three quick tips for success to implement immediately:

1) Create a theme (and stick to it!)

Many organizations stumble on giving days by jumping into the conversation without proper branding which includes themes, colors, and cohesive case for support. Conveying mixed messages or an unclear case for support will confuse your audience. Your main goal should be to inspire them to get behind your cause. To maximize your outreach, you should approach your plan by thinking of #GivingTuesdayNow as a mini campaign. Come up with a title or tagline that works for your organization as well as a list of talking points that should be threaded through all of your communications until May 5.

2) Stand out above the crowd

Given the needs of so many nonprofits during this crisis, the chances are good that your audience will be inundated by pitches from many organizations. Therefore, the way you present your mission can make all the difference. In addition to creating and sticking to a theme, messaging with confidence helps you stand above the pack. It has been shown during previous times of uncertainty that the organizations who communicate a clear and confident plan for the future are the most successful. The simple reason is that donors want to back institutions that will follow through with their goals. Avoid messaging that shows desperation or insecurity about the months to come.

It is also important to remember that you will be attempting to attract new people who may not be familiar with your cause. For this reason, your messaging should aim to clearly underline who you are and why this day is special.

3) Execute an actionable outreach plan

Because time is of the essence, come up with a communications plan to use across channels. Assign roles to your development staff to spread the workload around. Once the plan is created, connect with leadership to align strategies for:

  • Existing Content: What digital content do you already have created? For example: videos from people who benefit from your cause or blogs already published that show the real impact of your mission.
  • Email marketing: With only a few weeks until May 5, consider sending 2-3 emails to your database that outlines your #GivingTuesdayNow theme and details how their participation is essential to your organization at this moment.
  • Social media posts across channels: Double down on your social media efforts by sharing content with your theme in mind. Always hashtag #GivingTuesdayNow to continue to remind your audience of the event. Helpful Tip: Consider tapping your development staff, volunteers, and board members to share content on social media from their personal accounts as well. It’s a great way to expand your network and reach the widest audience possible.
  • Website messaging: Put your #GivingTuesdayNow message at the top of your homepage for the next few weeks to grab attention. You may already have new messaging that addresses the COVID-19 crisis on your website, so you may just need to add an extra sentence about the event to the existing content.

For more tips on mastering your digital strategy during a crisis, click here.

If you’re just getting started, here are two reminders: 

  • Start small: Consider a reasonable goal for #GivingTuesdayNow to create an early win. It’s much better to overperform than underperform to build momentum for your next giving day.
  • Learn from other orgs: Take a look at the organizations who are already ahead of the curve and brainstorm what it will take for your organization to exceed their success.

Following your #GivingTuesdayNow campaign

The first thing to do after #GivingTuesdayNow is to track and publicize your results to celebrate your success. It is also useful to do an immediate internal evaluation to determine which parts of your plan worked and which parts didn’t. This audit will allow you to identify the outreach channels that were the most effective which will help greatly for future giving days. It is valuable to thank all donors who participated in elevating your cause through all channels.

CCS Fundraising is a strategic fundraising consulting firm that partners with nonprofits for transformational change. Members of the CCS team are highly experienced and knowledgeable across sectors, disciplines, and regions. With offices throughout the United States and the world, our unique, customized approach provides each client with an embedded team member for the duration of the engagement. To access our full suite of perspectives, publications, and reports, visit our insights page. To learn more about CCS Fundraising’s suite of services, click here.

It is no secret that large in-person events and galas are instrumental in raising awareness and funds for nonprofits across geographies and sectors. With these events currently on hold during the COVID-19 crisis, organizations are questioning how they can replicate their impact. The good news is that we are already seeing many organizations successfully pivot to using the digital space to continue these efforts. Just like in-person events, these take planning, innovation, and commitment from staff, volunteers, and all constituents to maximize the return on investment.

In this post, we share how one organization is thinking creatively to continue large event momentum during this uncertain time.

Thinking Outside the Box: East Harlem Tutorial Program

The East Harlem Tutorial Program (EHTP), whose mission is to prepare students with the academic skills, strength of character, and emotional well-being to excel in high school, college, and beyond, had been preparing for a major gala slated for April 20. The gala is a major cornerstone of the institution’s annual fundraising program. For context, last year’s gala attracted 600 guests and raised $3.6 million, which was nearly 60 percent of its annual giving total. With this year’s gala out of reach, EHTP decided to pivot to an innovative new way to engage its donors and a larger audience.

In initial planning sessions, the team mapped out different scenarios of how to replicate the gala. With staff working remotely and already spread thin to keep the development office running, the team determined that a two-week comprehensive online communications campaign—focused on several touchpoints via social media and e-mail—could be implemented to match the impact and funds of the gala. Crucially, the team decided that, while addressing the crisis was necessary, they also needed to emphasize the organization’s mission both during and after these challenging times.

The campaign, which began April 6, uses all of EHTP’s social media platforms, e-mail channels, and website to share meaningful messages with its audience. These include (among others) messages from EHTP’s Executive Director and Board Chair, touching images, and testimonials from those positively impacted by the program, as well as videos that tell the story of all of the work the organization is doing and will continue to do for its community. This two-week online event was created to raise awareness for the cause as well as build momentum for an online “Day of Giving” on April 20, which was the original date of the gala. The giving day, which will work similarly to Giving Tuesday, will encourage people to get involved and support the organization’s mission.

Utilizing Existing Technology

EHTP was already ahead of the curve as it has held an annual virtual auction using the platform GiveSmart for previous years’ galas. With the new social media campaign in full swing, the organization has converted the GiveSmart page into a full fundraising site, listing all of the donors, posting updates on the programming, and allowing donors to make donations directly through the site. EHTP also moved to a fully digital gift acknowledgment process, both to streamline remote work processes and to create another digital touchpoint with donors.

Recognizing the Moment

EHTP developed a theme for its in-person gala, Build Love, that highlights the organization’s goal of building a loving, supportive educational community for all its scholars and their families. With the COVID-19 crisis in mind, the team worked to slightly alter messaging for the virtual gala to connect it to current events. As a result, the Build Love messaging now encompasses both the organization’s day-to-day work and the need to provide additional support to the families of East Harlem during this difficult time. The team updated the virtual gala website to reflect this shift in messaging and to highlight the remarkable work EHTP’s teachers have already undertaken to provide high-quality virtual learning to students at this time.

Activating the Advocates

In order to increase awareness and reach the right donors for the giving day, EHTP has encouraged its board members to utilize their contacts and create messages to personalize the ask. Two board members have led the charge on the fundraising front, and the team worked with them to craft strong messaging for why the EHTP community needs support now more than ever. To further motivate donors, one of EHTP’s board members offered a $100,000 matching gift should the giving day reach its goal. Communicating this match has already garnered a great deal of attention.

Initial Results

EHTP has been driving activity to its repurposed gala fundraising site, where it maintains a listing of all donors that is updated in real-time. In addition to raising funds for the gala, donors can earmark their donations to go toward EHTP’s emergency assistance fund, to support urgent access to technology, meals, and housing assistance for the East Harlem community. The emergency fund has already raised over $350,000 in the past two weeks, even before going public on the website.

Tips for Pivoting to a Virtual Plan

1) Do what makes sense for your organization

While EHTP made the decision to hold this two-week digital campaign, you may want to create a different event. For example, some organizations are holding virtual galas where users are encouraged to sign in for a one-time event using programs like Zoom to learn more about the organization, listen to speakers, and donate through an online platform. Use your initial planning meetings to map out the plan that works best for you. Consider coming up with several courses of action and then base your decision on staff bandwidth, what you think your audience would respond to, and the potential return on investment.

2) Have a clear theme and message

It is important that your call-to-action is direct and easily understood by your audience. All of your social media posts, e-mail messages, and website language should be branded and consistent throughout. Additionally, while it’s wise to acknowledge the current crisis in your communications, this does not mean completely revamping the messaging around your event. Like EHTP, find ways to link your organization’s mission to this challenging moment, and share a vision for what the organization’s work will look like after the crisis ends.

3) Track everything

Tracking the success is important for any event, but it’s even more important for an online event. Luckily, it is easier to track what messages are resonating online. You are able to see what e-mails are being opened, what videos are garnering the most attention on social media, and how many people are clicking through to your website to sign up for an online event or make a gift.

4) Don’t be afraid to adapt

If the data you’re tracking shows that your current social media message isn’t resonating, or that your donation site is too difficult to navigate, then switch it up. An advantage of an online event is its flexibility – you can change the platform you use, update the text on the website, and make other changes relatively quickly and at a low cost.

5) Have a strategy for follow-up

When following up on any action items, give everyone on your team clearly defined responsibilities, and make sure the whole team is involved in the planning and communications. You want it to feel like their gala, not just a gala.

At CCS, we know from past experience that organizations that completely cancel fundraising plans at times of crisis will be negatively impacted. That’s why it’s important to think creatively about a backup plan for events and to try something new that will inspire your donors even if it’s in a small way. Donors who care deeply about your organization’s mission will want to participate, regardless of whether the event is online or in-person.

During this challenging time, we are continuing to offer our perspectives and lessons learned from over seven decades of nonprofit advisory leadership. Click here to access our Strategies During COVID-19 page. Here you will find resources that provide best practices and optimal strategies to help your organization build a path through this crisis and beyond.

CCS Fundraising is a strategic fundraising consulting firm that partners with nonprofits for transformational change. Members of the CCS team are highly experienced and knowledgeable across sectors, disciplines, and regions. To access our full suite of perspectives, publications, and reports, visit our insights page. To learn more about CCS Fundraising’s suite of services, click here.

COVID-19 is changing the way development professionals are communicating, so having a robust digital marketing strategy has never been more important. Digital is an ideal way to distribute communications—especially crisis messaging—both quickly and cost-effectively, while keeping your audience actively engaged with your organization. Plus, with information ever-changing during the crisis, the digital realm allows you to pivot fast and adjust your messaging in real-time.

To provide you with best practices for executing a successful digital plan during this uncertain time, we partnered with Beth Hatcher, Founder and CEO of Beth Interactive, a digital marketing and e-fundraising agency in Chicago that specializes in digital strategies and e-philanthropy for nonprofit organizations.

Solidify the Call-to-Action

The first question to consider as you think about your crisis communications is: What do you want your recipients to do? Do you want them to make a gift? Become a member? Provide feedback? Share a story? Identify your goal, and then tailor your communications to accomplish it. Whether you’re sending an email to donors, adding new messaging to your website, or sharing content on social media during this crisis, you should always have a call-to-action in mind.

Organizations that overwhelm their audience with multiple asks or vague communications are likely to fall behind. Deciding on a priority ask will help you message with directness and clarity. It will also help you determine whether or not your messaging is resonating. For example, if your email or website asks donors to provide feedback through a survey, and a large percentage of them do, you have successfully engaged them in the way you hoped.

Engage with Purpose

Because so many of us are isolated right now, there is a clear longing for connection. But the members of your community are most likely inundated with messages from many different organizations trying to reach out during this time. So, it’s important to ask: How can you engage your donors and support your community most meaningfully? Think about how you can foster these relationships in a substantial way that rises above the clutter.

A first step to answering this question is to empathize with your constituency. Let’s say your institution is a museum that is currently closed to the public. What would be valuable to a museum member during this time? Would they like access to virtual tours of exhibits? Or would they be more interested in additional member benefits when the museum opens again? Putting yourself in their shoes will help you craft messaging that shows you are keeping their interests in mind. Asking for feedback from your users is another great way to keep them engaged and involved.

Utilize Your Channels

All your different channels should be activated to cast the widest net possible. If you already have stewardship and communications channels in place—such as email, website, and social media—now is the time to double down on these avenues. If you don’t have a good digital infrastructure in place, invest some time into getting up to speed so you don’t fall behind. Regardless of where you are with your digital presence today, here are best practices for how to improve your outreach.

1) Website

In a previous post, we shared three simple ways to improve your website without spending too much time and money. Since your website can continually change, think of it as the best home for providing up-to-date and helpful information.

Key Recommendations:

  • Create a landing page for content during the COVID-19 crisis: If time and funds allow, build a simple home for all of your crisis statements, blog posts, videos and more. You can also direct attention to this page by adding a banner, pop-up, or lightbox across your website.
  • Be straightforward and direct: The layout of your landing page should be clear and simple:
    • Address and sympathize with your audience’s concerns
    • Describe your plan of action and what you are already doing
    • Include information about ways your audience can help immediately
    • Encourage them to make a gift, and make it easy to do so
  • Add a call-out to your homepage and/or giving page: Your crisis messaging should be front and center, so your audience doesn’t have to search to find important information.
  • Consider a sign-up form: Giving your audience an opportunity to receive real-time updates is a great way for them to stay connected, and it’s a useful tool for acquiring new emails for your database.

2) Email Marketing

While it’s important to have a solid website presence, you have to get people to your website. Email is an excellent tool to deliver timely information, push overall engagement and drive giving online.

Key Recommendations

  • Use clean design, bold visuals, and honest messaging: Your emails should get right to the heart of the situation, not lose the reader in long scrolls or dense text. Visuals can go a long way in telling your story, so think about what could convey your current situation while still showing hope and forward progress.
  • Drive your call-to-action: Use designed buttons (vs. simple hyperlinked text) for greater click-through.
  • Leverage personalization: For example, lead with the recipient’s first name, when possible.
  • Include faces: Sign the email from a recognizable person in your organization or community, and include their portrait in the signature—it really helps people connect.
  • Be open to adapting and trying new things: Pay close attention to which messages are resonating, and which ones aren’t. One way to test this is to use two different subject lines with your audience to see which one gets a higher open rate.
  • Measure and learn: Look at the results of your emails. Which one had the highest open and click-through rates? Which images did your users click on most? Use this analysis to drive improvements.
  • Know your audience: It is important to have a clear understanding of who you are reaching out to and why. Take this time to ensure that your database is accurate. If you are sending an email to your entire database, make sure the information would be useful to all members of your list. If you have a more specific ask for a particular subset, be sure to filter before you send.

3) Social Media

Keeping your social media presence active during a crisis shows that your organization is present and engaged. Use these channels to connect with your existing audience and rally new people around your cause.

Key Recommendations:

  • Use best-quality visuals to gain traction: Visuals make things easy to spot while scrolling through busy social media newsfeeds.
  • Post updates as often as needed: Be consistent and don’t allow long stretches of time to go by without providing useful content to your audience.
  • Pin the most critical information: Locking down your most valuable messaging on the top of your Facebook and Twitter profiles will allow this information to remain easy to access.
  • Use simple messaging: Just like your website and email strategies, be clear, concise, and direct about your call-to-action.
  • Respond to comments: Thank users regularly for their support, and be sure to respond to questions—as well as negative feedback. It’s paramount to be a part of your organization’s conversation on social media (otherwise, the conversation will happen without your input!).

It is important to remember—especially now—that your digital strategy can always change down the road. Try to think of this initial strategy in 15-, 30-, and 60-day increments. Consider your immediate needs and reinforce these messages across channels. Finally, remember to stay on message and on brand throughout. Stay true to your mission by sticking to the principles and behaviors that have already propelled your organization into prominence.

During this challenging time, we are continuing to offer our perspectives and lessons learned from over seven decades of nonprofit advisory leadership. Click here to access our Strategies During COVID-19 page. Here you will find resources that provide best practices and optimal strategies to help your organization build a path through this crisis and beyond.

CCS Fundraising is a strategic fundraising consulting firm that partners with nonprofits for transformational change. Members of the CCS team are highly experienced and knowledgeable across sectors, disciplines, and regions. With offices throughout the United States and the world, our unique, customized approach provides each client with an embedded team member for the duration of the engagement. To access our full suite of perspectives, publications, and reports, visit our insights page. To learn more about CCS Fundraising’s suite of services, click here.

Beth Interactive is a digital marketing and fundraising agency in Chicago specializing in online strategy and consultation, e-fundraising, email marketing, SEO, and website design. The team partners closely with healthcare foundations and nonprofits nationwide to engage donors and increase giving through intelligent strategies, thoughtful execution, and full-service support. Learn more at bethinteractive.com.

COVID-19 has brought about unprecedented shifts in philanthropy, requiring organizations to adapt their case for support and fundraising plan to cater to a new giving environment.

In this webinar, CCS Senior Vice President Kate Villa is joined by a panel of speakers including Denella Clark (President, Boston Arts Academy Foundation), Melissa Cording (Director of Development, Bridge Over Troubled Waters), Andrea Finnerty (Chief Development Officer, Cambridge School of Weston, Past President of WID), and David Woodruff (AVP & COO, MIT Resource Development President of AFP Massachusetts).

Download Presentation Slides

PRESENTED BY

Kate Villa

Kate Villa

Managing Director

As discussed in a recent webinar held by CCS Fundraising leadership in partnership with the International Catholic Stewardship Council, COVID-19 has changed the way we are congregating. The lack of in-person Mass makes it challenging for pastors to connect with their faith communities. While weekly parish offertory and potentially the annual appeal can be affected negatively during this time of uncertainty, the dioceses who have a plan for how to pivot into the digital space will experience the greatest success with creating an online parish community and consequently a greater response to electronic giving. Dioceses across the country are already doing a stellar job providing information to parishes. As a next step, it’s important to find ways to partner with parishes to connect with families by utilizing the tools, training, and support you have provided pastors and staff in recent weeks. In every diocese, there are parishes that are incredibly adept at engaging their parishioners virtually. It’s uplifting to provide real-time and local examples of success to inspire greater engagement from all parishes.

Many parishes will not have the infrastructure (maybe not even a website) to create virtual communities or collect money online. Therefore, your diocese will need to assess how it can make sure that all parishioners have the ability to donate to their parish virtually, and that all parishes are driving activity toward this purpose. This is a significant undertaking, but under the current circumstances, it is well worth the effort and can lead to positive short and long-term benefits. Here are two things you can start doing right now.

  • Create an Online Offertory Page

When specifically asked to transition giving from the typical in-person methods to online giving, the faithful are responding generously. Creating an online offertory page will provide parishioners with an easy to use process to express their gratitude for their local parish, pastor, ministry, and staff members. When creating an offertory page, remember:

  • It is important that parishioners are given detailed instructions on how to donate online. This is especially key for older and less tech-savvy parishioners. Create a one-page document with three to five easy steps for supporting your parish online.
  • It will take a degree of effort to get into contact with parishioners and communicate this new medium for offertory giving. Personalized contact with families will provide an important pastoral or community experience for pastors and volunteers while also providing assistance on how to support the parish at this time.

As examples of successful pages that make giving easier for parishioners, The Archdiocese of Detroit and The Archdiocese of Chicago, among others, have created universal online offertory pages where parishioners can make a donation to any parish within the Archdiocese (as opposed to or in addition to individual parishes having their own portal). In these two examples, note that a COVID-19 statement as well as quick access to make a donation is available right on the homepage. Moreover, several dioceses have enrolled in #iGiveCatholic Together to facilitate receiving donations for their parishes, schools, and ministries. Making it simple for your community to find giving information and make a donation is paramount.

  • Pivot to Online Congregations

A virtual Mass is an excellent way to stay connected to parishioners while adhering to state health and safety guidelines. Many dioceses have already been connecting with their communities this way since the COVID-19 crisis began. Virtual Mass offers parishioners the opportunity to give online during or following the service and provides pastors with the opportunity to express the importance of supporting parishes at this time. To support parishes as they engage their faith communities during this stressful time for everyone, diocesan leaders must become the “arms and legs” that help translate smart tools into ministry in action.

The first step is setting up virtual meetings with each parish to share common materials, messaging tips, as well as guidance on how to utilize technology to replicate the in-person Mass. Webinars should include all pastors, business managers, and key parish leaders in partnership with the diocese.

Examples from the Field

Messaging Around Facebook Live

Many dioceses are pivoting to Facebook Live Masses to keep momentum going and to provide a place for the community to continue to feel connected. CCS Fundraising is developing a strategy for nearly a dozen dioceses that will support every parish in the creation of Masses on Facebook Live, and share spiritually responsible messaging regarding the importance of supporting the Church at this time through letters, e-mail messages, phone call scripts, homemade videos, newsletters and bulletins, text chains, pre-recorded calls, social media posts, and webinar meetings with parish councils and ministries. Celebrating Mass in every parish on Facebook will allow pastors to minister to their parish family throughout the COVID-19 crisis in as personal and local a manner as possible during a time when people are hungry for connection.

Humanizing the Online Experience

Inspired by a parish in the Archdiocese of Los Angeles, parishes throughout the country have begun to ask parishioners to email photos of themselves so the pastor can print out the photos and place them in the pews as he celebrates Mass. During the Facebook Live Mass, you can see everyone’s faces which creates an engaging and personal touch. Small but personal gestures can go a long way in keeping your parishioners engaged.

Congregating Consistently

St. Monica in Whitefish Bay, Wisconsin, a parish that serves over 1,100 families, provides a daily Mass on Facebook at 8 am. The priests also pray the rosary once a day on Facebook. With each narrowcast, the pastors remind all of the importance of the offertory and directly ask for offertory support. St. Monica has enjoyed gifts in the $2,000 and $3,000 range, and at present, the parish is at its offertory target. This parish is also leading the way when it comes to quality communications and consistent offertory at the parish level for the Archdiocese of Milwaukee.

These tools will help dioceses and parishes in the short-term while we all adapt to the challenges brought on by COVID-19. But they will also serve your institutions in the long-term by establishing new ways to connect our parish communities. With a digital strategy in place, dioceses can also look forward to planning for online giving days, which you can learn more about here.

During this challenging time, we are continuing to offer our perspectives and lessons learned from over seven decades of nonprofit advisory leadership. Click here to access our Strategies During COVID-19 page. Here you will find resources that provide best practices and optimal strategies to help your organization build a path through this crisis and beyond.

CCS Fundraising is a strategic fundraising consulting firm that partners with nonprofits for transformational change. Members of the CCS team are highly experienced and knowledgeable across sectors, disciplines, and regions. With offices throughout the United States and the world, our unique, customized approach provides each client with an embedded team member for the duration of the engagement. To access our full suite of perspectives, publications, and reports, visit our insights page. To learn more about CCS Fundraising’s suite of services, click here.

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